Refund Policy

Refund Policy for TCG Items

Exceptions / Non-returnable items
TCG Items- Due to the nature of this product we do not accept returns.

Unfortunately, we cannot accept returns on sale items or gift cards.


Refund Policy for Non-TCG Items


We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, sealed and unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 You must pay for the shipping fee associated with your return plus a 15% restocking fee (you have 5 business days to return once label is provided)

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and Issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You must pay for the shipping fee's associated with your exchange plus a 15% restocking fee.

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


The MetaKhai Journey

Hey there, I'm Khai, and I'm thrilled to share my TCG Journey, operating under the business name of Metakhai, in collaboration with my brother through our LLC, TranBoysLLC. I understand the passion and excitement that the world of trading card games brings, and it's my mission to provide you with an unparalleled TCG experience.

With TranBoysLLC and our professional team, Quetz Coalition, we're committed to serving you with the highest level of service and expertise. Our focus is on delivering a seamless and enjoyable experience, whether you're a collector, a competitive player, or simply someone looking to relive nostalgic moments.

At Metakhai, we aim to be your go-to destination for all things TCG. From a vast selection of quality cards to expert advice and a welcoming community, we strive to create an environment where your TCG journey can flourish. We understand the importance of building connections, fostering camaraderie, and making lasting memories.

With our extensive knowledge and experience in the TCG world, we're here to guide you every step of the way. Whether you're searching for that elusive grail card or seeking a friendly and competitive atmosphere to test your skills, we've got you covered.

Join me on my TCG Journey, operating under Metakhai, and let's embark on an extraordinary adventure together. With TranBoysLLC and Quetz Coalition, we're here to make your TCG experience unforgettable. Get ready to dive into the world of trading card games like never before.